TENA Sale ~  Up to 25% Off on Selected Products

phone 01226 719 092
Timing Opening Times
Monday to Friday 9am - 5pm
Sunday CLOSED

Subscribe & Save

Save time and money with Subscribe & Save

With Subscribe & Save, simply place your first order and select how often you would like your items delivered. Save 10% on all items in your subscription and never have to worry about forgetting to order your products again.

Three Reasons to use Subscribe & Save

Save Money

Subscribe and save 10% on all subsequent orders

Hassle-free

Don’t worry about forgetting to order and running out of product. Simply relax and let us take care of your next orders for you

You are in control

It’s easy to manage: Change your order, skip a delivery or cancel at any time. You're always in control

Subscribe & Save FAQ

  • How much does it cost?

    The service is entirely free to use. Our product prices may go up or down, however, by creating an auto re-order you will always benefit from your additional 10% discount.

  • How much can I save?

    When you activate your subscription, you will receive 10% discount on all subsequent re-orders. The 10% discount applies to products only and cannot be combined with any additional offer.

  • When will my next order arrive?

    Your order will repeat based on the frequency that you selected on your initial order. If your first order was placed on a Tuesday and you selected a 2-week frequency with standard delivery, then your order will repeat in 2 weeks and your delivery will be made between Wednesday and Friday. For more delivery information, please see our delivery page.

  • What happens if my card expires?

    If your card is about to expire, you will receive an email asking you to contact us on 0800 999 5565 so we can update your subscription with your new card details.

  • What happens if my billing address changes?

    If your billing address changes, please contact us on 0800 999 5565 so we can update your payment information.

  • What happens if my delivery address changes?

    1. Go to My Account > My subscriptions

    2. Click ‘Edit’ on the right-hand side of your subscription

    3. Under ‘Shipping information’ please click ‘Edit Address’.

    4. Then click 'Update' to save your new address

    5. This change will be applied to your next order

  • How do I pause my subscription?

    1. Go to My Account > My auto re-orders

    2. Click ‘Edit’ on the right-hand side of your auto re-order

    3. Under ‘Auto re-order information’ please click ‘Pause’.

  • How do I restart my subscription?

    1. Go to My Account > My auto re-orders

    2. Click ‘Edit’ on the right-hand side of your auto re-order

    3. Under ‘Auto re-order information’ please click ‘Pause’.

  • Can I change my delivery day?

    Yes you can, please contact us on 0800 999 5565 so we can change your delivery day for you.

  • How do I change the frequency of my subscription?

    1. Go to My Account > My auto re-orders

    2. Click ‘Edit’ on the right-hand side of your auto re-order

    3. Under ‘Auto re-order information’ please select a new frequency in the dropdown.

    4. Click 'Update'.

    5. This will be applied to your next re-order.

  • How do I change my order quantity?

    1. Go to My Account > My auto re-orders

    2. Click ‘Edit’ on the right-hand side of your auto re-order

    3. Under ‘re-order items’ please input a new quantity.

    4. Click 'Update'.

    5. This will be applied to your next re-order.

  • Can I add or remove products from my subscription?

    Once you’ve placed your initial order, you can only modify the quantity of products and you cannot add or remove products. However, you can either pause or cancel your existing subscription and create a new one with the products and quantity of your choice. What if I’m not home on the delivery day? If there are no specific delivery instructions, the courier will leave a calling card at your home. You can then contact the local depot and either re-arrange the delivery or collect yourself from the depot.

  • What if I’m not home on the delivery day?

    If there are no specific delivery instructions, the courier will leave a card at your home with their contact details. You can then contact the courier and either re-arrange the delivery or collect the order yourself from the depot.

  • Can I add delivery instructions to my order?

    If required, you are able to add a delivery instruction to your order. All subsequent auto re-orders will include the same delivery instruction.

  • How can I check my subscription?

    Please go to My Account on our website and click on My subscriptions. Alternatively, contact us on 0800 999 5565.

  • How do I cancel my subscription?

    1. Go to My Account > My auto re-orders

    2. Click ‘Edit’ on the right-hand side of your auto re-order.

    3. Under ‘Auto re-order information’ please click ‘Cancel’.